FREQUENTLY ASKED QUESTIONS

 

ORDERING & SHIPPING

Where do you ship? We ship to the US and Canada. If you’re outside those countries and would like to place an order, contact us for a custom shipping quote.

Do you offer free shipping? Yes, for US orders over $100.

What payment methods do you accept? We accept Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, Amazon Pay, PayPal, Shop Pay, and Shop Pay Installments.

How long does shipping take? Ground delivery takes 2 to 7 business days. We also offer expedited next-day and second-day delivery. See your delivery options.

Will I pay duties and taxes on orders to Canada? Yes. Our prices don't include Canadian duties and taxes, which are the customer's responsibility and may be collected at delivery.

How do I track my order? Once your order ships, you’ll get a shipping confirmation email with a tracking link. You can also sign in to your account to see your order status, or use the chat button and select Track my order. You’ll need your order number, which starts with INV, and the email you used at checkout.

How long does it take if my item is made to order? If a piece isn’t in stock, we make it for you. Made-to-order pieces take 2 to 3 business days before they ship.

Can I change or cancel my order? Payment is charged at checkout. If your order hasn’t entered fulfillment, we can still change or cancel it. Read our cancellation policy.

An item I'm interested in is sold out. Will you restock it? Click the notify button on the product page to be emailed when it’s back in stock. Not every piece is restocked, so for a definite answer, contact us with the item name, color, and size, and we’ll let you know if and when it’s coming back.

 

RETURNS, EXCHANGES & REPAIRS

What's your return policy? We accept returns on eligible items within 30 days of delivery. Items must be unworn and in their original packaging. Return shipping is the customer’s responsibility. Sale items, custom orders, jewelry care products, and gift cards are final sale. Read our return policy for more details.

Can I exchange for a different size? Yes, within 30 days of delivery. Contact us for a return authorization form. Read our exchange policy for more information.

Are sale items returnable? No. Sale items are final sale and can’t be returned or exchanged. The same applies to custom orders, jewelry care products, and gift cards.

Do you offer repairs? Yes. Contact us with details and clear photos of the repair needed, and we’ll evaluate it. A small repair or replacement fee may apply depending on the issue. Read our repair policy.

Do your products come with a warranty? We guarantee our pieces against defects in materials and workmanship for 30 days. Read our warranty.

What if I have a reaction to the metal? All of our pieces are nickel free and made with comfort in mind, but everyone’s skin chemistry is different. Contact us to talk through any issues, and read more about metal sensitivities.

Do you replace lost earrings? Our earrings are sold only as matching pairs, but contact us and we’ll do our best to help.

 

SIZING

What if I don’t know my ring size? Our Ring Sizing Guide walks you through finding your size. For the most accurate fit, our Multisizer Ring Sizer lets you measure your finger at home.

What necklace length should I choose? The easiest way is to measure a necklace you already own that fits well. Most styles come in two lengths or are adjustable. If you need a length that isn’t listed, contact us with the necklace name, color, and length you’d like, and we’ll let you know if we can make it and whether there’s an extra charge.

How do I find my bracelet size? Wrap a soft measuring tape, or a strip of paper you can mark and measure with a ruler, around your wrist where it bends, between your hand and the wrist bone. Add ½ inch for a close fit or 1 inch for a looser fit. That’s your bracelet length. For cuffs and bangles, we list the inner diameter in the description, so you can compare it to a piece you own. Not sure? Contact us about a specific style and we’ll help.

Can you customize my order? Some handmade pieces can be adjusted when they’re made to order, such as making a bracelet or necklace longer or shorter. Contact us with the item name and what you’d like changed, and we’ll let you know if it’s possible and whether there’s an extra charge. We don’t take fully custom design requests.

 

MATERIALS & CARE

What materials do you use in your jewelry? Our pieces are made in sterling silver, 14k gold filled, gold vermeil, and gold plated brass, with freshwater pearls, semi-precious stones, and cubic zirconia. Learn about our materials and how to care for them.

Is your jewelry nickel free? Yes. Everything we sell is nickel free.

Will it tarnish, and how do I care for it? Sterling silver naturally tarnishes over time, and plated finishes last longest with gentle care. To keep your pieces looking their best, store them in an airtight bag, take them off before swimming or showering, and put on lotion and perfume before your jewelry. A polishing cloth restores sterling silver’s shine. Read our care guide for every material we use.

Will my piece look exactly like the photo? Natural stones and pearls vary slightly in shape, color, and texture, so each piece is unique. Yours will closely match the one pictured.

 

GIFTS

Do you offer gift wrap? Yes, free. Mark your order as a gift in the cart, before the payment screen, and add a gift message if you’d like. We’ll handwrite it on a gift card.

Do you sell gift cards? Yes. Shop gift cards.

Do you offer discounts for bridal parties or special events? Yes. We offer volume pricing when you order multiples of a single style and color and meet the minimum for that item. Contact us to tell us about your event.

 

ABOUT US

Do you sell in person? We’re online only. Our full collection is available here in our online store. Have a question about a piece? Chat with us using the chat button on any page, or contact us.

Can I call you? We handle customer service by chat and email. For a quick answer anytime, use the chat button on any page, or send us a message through our contact form. If you need special assistance, include your phone number and the best time to reach you, and we’ll call you back.