For repairs, please contact us to request a Return Authorization Form. Please let us know the nature of the repair, and send a picture, so we can make an evaluation on how we can help. We reserve the right to charge a nominal repair or replacement fee at our discretion, depending on the nature of the issue. We are not responsible for broken, chipped or lost stones; crushed or bent jewelry, bent or broken posts, broken chains, or any kind of damage to jewelry that has been tried on or worn.
We do not grant refunds for jewelry that has been damaged, broken or excessively worn by the customer. Exchanges do not apply to damaged, broken or worn merchandise. We reserve the right to deny unreasonable repairs, returns, exchanges.
Jewelry returned to us for repairs should be safely wrapped and boxed for shipping, so nothing moves inside. Improper packaging can result in further damage to the jewelry. The customer is responsible for all shipping charges for repairs.
You can also purchase a repair option online here.
Cynthia Rybakoff products are guaranteed against defects in material and workmanship for 30 days. In the unlikely event that a problem arises due to a defect, Cynthia Rybakoff must first confirm the item is indeed defective, and will promptly repair the item at our expense, or replace the item if it cannot be repaired. Repairs that are necessary due to wear or damage by the customer are not covered by our guarantee and will be charged for at our discretion. See more about repairs below.
All our products are nickel free. We are not responsible for individual skin reactions to various metals, nor are they an indication of quality. Everyone’s skin has a unique chemistry and we can not predict allergies or skin discoloration from a particular metal. We recommend reading this article on how metals can stain your skin and why!
We cannot guarantee how long the electroplating on your jewelry will last, as longevity is largely based on chemicals the jewelry is exposed to, your skin’s PH balance, and how it's worn. We recommend not wearing electroplated jewelry to the gym, beach or pool. You should not shower in electroplated jewelry. Do not wipe or clean hands with anti-bacterial wipes or lotions, while wearing electroplated jewelry. You should not wear electroplated jewelry when washing dishes. Apply perfume or hairspray before putting on electroplated jewelry.
If you are experiencing problems with your electroplated jewelry, please contact us at email@example.com.
Unfortunately, we cannot accommodate requests for single earrings. All our earrings are produced as matching pairs. Contact us for more information about older styles you are looking to replace. You never know!