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ORDERS

Many items are made to order and ship from our NYC studio within 2-3 business days. Orders received after 12 noon will be fulfilled starting the next business day. In stock items ship sooner. We will contact you should your order be delayed for any reason.

Feel free to contact us at info@cynthiarybakoff.com for an update on your order status, or to inquire if an item is in stock or needs to be made to order. We can also give you an estimate on when it will ship.

SOLD OUT ITEMS

Our inventory can be limited, and styles or sizes do sell out. The best way to get ahold of sold out items is to click the button on the product page to be notified by email when the item becomes available. If we will not be restocking that item or size, we will also email you.

We are happy to provide you with information about sold out items, if you prefer to contact us directly. We may be able to give you an estimated time frame. Feel free to email us at info@cynthiarybakoff.com with any inquiries.

SHIPPING

We offer free USPS ground shipping on all US orders over $50. You can choose from USPS, UPS or local pick-up. Please consider expedited shipping for important deliveries.

We recommend UPS 2nd Day Air over USPS Priority Mail, as USPS does not guarantee their Priority Mail service. Expedited orders using 2nd Day or Next Day services (UPS and USPS) will be prioritized.

USPS

Allow 2-5 days for First-Class, 1-3 days for Priority Mail, and 1-2 days for Priority Mail Express, within the USA. 

Allow up 7-21 days for First-Class International Mail and 6-10 days for Priority Mail International deliveries.

You will receive a tracking number for all shipments. Average days in transit are based on destination. We are not responsible for postal delays, or lost packages. Please note First Class and Priority Mail (domestic and international) shipping estimates are not guaranteed by USPS, as per their terms & conditions. 

Limited tracking is available for international shipments; once the package enters customs in the destination country, it can no longer be tracked. International mail is subject to customs examination in the destination country. Once our products have shipped, we are not responsible for tariffs, custom duties or import fees that may be charged when the package arrives in the destination country. We are not responsible for delays due to international customs processing, lost shipments, or unclaimed goods in the destination country. For international shipping delays, please call your local customs office. 

UPS

Allow 1-5 days for Ground (depending on your location relative to NYC), 2 days for 2nd Day Air, and 1 days for Next Day Air Saver, within the USA. We do not currently ship overseas with UPS.

MISSING PACKAGES

If your tracking number indicates that your order was delivered, but you are unable to locate your package, be sure to check around your property/lobby/mailroom and reach out to building management or neighbors, in case someone has accepted the package on your behalf or if it was misdelivered.

We advise waiting 1-2 business days to see if the package is re-delivered by the carrier, If your package has still not been located or redelivered after 2 days, please notify the carrier directly, in order to file a claim and launch an investigation. If you are able to inquire directly, as your local post office, that's best, but if not, please follow the carrier's website protocols for making your claim.

Once your claim is filed, you will receive a claim number from the carrier. Please email us info@cynthiarybakoff with your claim number and we will take the next steps to assist you with the resolution of this issue.

Please note, for all USPS claims, it will be your local post office that initiates the search, and not ours. It will be faster if you are able to contact them directly, without filing online.

We are not responsible for domestic or international mail that is undeliverable due to an incorrect shipping address. Items marked undeliverable due to an incorrect shipping address will be reissued if and when they are received back to Cynthia Rybakoff, and will incur a reshipment fee. Please ensure your delivery address is correct and secure.

LOCAL PICKUP

We offer pickups Monday-Friday 11am-6pm at our studio showroom. The pickup time in your confirmation is an estimate. We will email you to schedule a pickup window, when your order is ready.

Pickups are based on our availability, and your convenience, as we are a studio and showroom, not a retail store front. Please bring your confirmation email.

Please email us any inquiries regarding local pickup at info@cynthiarybakoff.com. Email us before placing your order, if you require a firm pickup time up front.

Local pick-up is a great way to get your items faster than shipping them to you. You can also take the opportunity to try on other items when you stop by our studio. Please note we follow all COVID precautions.

CANCELLATIONS

Once an order has been placed, your payment method is charged immediately. If your order has not entered our fulfillment stage, we can cancel your order and we will refund your original payment method, including shipping fees, if applicable, but less all transaction fees. We personally cannot be refunded, and cannot pass a refund to you.

If your order has already shipped, you will need to return it, if eligible for return, less transaction fees, and shipping costs, if applicable.

Custom orders, reserved orders, and gift cards are final sale only, and cannot be cancelled/refunded. Please contact us at info@cynthiarybakoff.com to inquire about your order status and cancelling an order. 

PAYMENTS

We accept all major credit cards via Shop Pay, and Shop Pay Installments, as well as PayPal, Amazon Pay, Google Pay and Apple Pay. If you'd like to make arrangements to pay by Venmo, contact us at info@cynthiarybakoff.com, and we will email you our QR code.

You can also use Afterpay, to pay over time. Afterpay makes it easy to shop now, and pay later in 4 interest-free installments. You don't need to register prior to making your first Afterpay purchase. Simply choose Afterpay as your payment method at checkout. If it’s your first time using Afterpay, provide payment details as usual to complete your purchase. Once your first order is approved, your Afterpay account is created. All you need to do is visit www.afterpay.com to set up a password, and you will be able to make more purchases using Afterpay by simply entering your log in details upon checkout.


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