ORDERS | SHIPPING
Many items are made to order and ship from our NYC studio within 5-7 business days. In stock items may ship sooner. We will contact you should your order be delayed for any reason. Feel free to contact up for an update on your order status, or to inquire if an item is in stock or needs to be made to order.
Free ground shipping on all orders within the United States. Please consider expedited shipping for important deliveries. We thank you for your patience.
You can choose from UPS, USPS, or local pick-up. First Class and Priority Mail (domestic and international) shipping estimates are not guaranteed by USPS. If you select local pick-up, we will notify you by email when your order is ready.
Allow 2-5 days for First-Class, 1-3 days for Priority Mail, and 1-2 days for Priority Mail Express, within the USA. Allow up 7-21 days for First-Class International Mail and 6-10 days for Priority Mail International deliveries. You will receive a tracking number for all shipments. Average days in transit are based on destination. We are not responsible for postal delays, or lost packages. Delivery time is not guaranteed by USPS, as per their terms & conditions.
Limited tracking is available for international shipments; once the package enters customs in the destination country, it can no longer be tracked. International mail is subject to customs examination in the destination country. Once our products have shipped, we are not responsible for tariffs, custom duties or import fees that may be charged when the package arrives in your country. We are not responsible for delays due to international customs processing, lost shipments, or unclaimed goods in the destination country. For international shipping delays, please call your local customs office.
Allow 4 days for Ground, 2 days for 2nd Day Air, and 1 days for Next Day Air Saver, within the USA. We do not currently ship overseas with UPS. We recommend UPS 2nd Day Air for expedited domestic shipping.
We are not responsible for domestic or international mail that has been marked delivered, but was not received, nor are we responsible for domestic or international packages that are undeliverable due to an incorrect address. Please ensure your delivery address is correct and secure.
We do not offer refunds or replacements for uninsured packages that are stolen or lost by the carrier. Items marked undeliverable due to an incorrect shipping address will be reissued if and when they are received back to Cynthia Rybakoff, and will incur a reshipment fee. Email us info@cynthiarybakoff, if you need further assistance with a delivery issue.
Once an order has been placed, your payment method is charged, and cancellations are not possible. Instead, we can refund your original payment method, less the merchant fee, which is non-refundable.
When we received your paid order, we prepare and fulfill your order ASAP, so it will not be possible to cancel/refund your order, if it has already shipped. You will need to return it, if eligible for return, less both merchant fees and shipping costs.
Please allow up to 5-7 business days for your refund to be processed.
Custom orders, reserved orders, jewelry care items, sale items, and gift cards are final sale only, and cannot be cancelled/refunded. Please contact us at email@example.com to inquire about your order status and cancelling an order.
We accept all major credit cards via Sho Pay, as well as PayPal, Amazon Pay, Google Pay and Apple Pay. If you'd like to make special arrangements to pay by check, contact us at firstname.lastname@example.org.
You can also use Afterpay, to pay over time. Afterpay makes it easy to shop now, and pay later in 4 interest-free installments. You don't need to register prior to making your first Afterpay purchase. Simply choose Afterpay as your payment method at checkout. If it’s your first time using Afterpay, provide payment details as usual to complete your purchase. Once your first order is approved, your Afterpay account is created. All you need to do is visit www.afterpay.com to set up a password, and you will be able to make more purchases using Afterpay by simply entering your log in details upon checkout.