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ORDERS | SHIPPING

Many items are made to order and ship from our NYC studio within 5-7 business days. In stock items may ship sooner. We will contact you should your order be delayed for any reason. Feel free to contact up for an update on your order status, or to inquire if an item is in stock or needs to be made to order.

Free ground shipping on all orders within the United States. Please be advised that all shipping is taking longer than usual, due to COVID delays. We thank you for your patience.

You can choose from UPS, USPS, or local pick-up. No shipping services times are 100% guaranteed, due to COVID. If you select local pick-up, we will notify you by email when your order is ready. 

USPS

Allow 2-5 days for First-Class, 1-3 days for Priority Mail, and 1-2 days for Priority Mail Express, within the USA. Allow up 7-21 days for First-Class International Mail and 6-10 days for Priority Mail International deliveries. You will receive a tracking number for all shipments. Average days in transit are based on destination. We are not responsible for postal delays, or lost packages. Delivery time is not guaranteed by USPS due to COVID. 

Limited tracking is available for international shipments; once the package enters customs in the destination country, it can no longer be tracked. International mail is subject to customs examination in the destination country. Once our products have shipped, we are not responsible for tariffs, custom duties or import fees that may be charged when the package arrives in your country. We are not responsible for delays due to international customs processing, lost shipments, or unclaimed goods in the destination country. For international shipping delays, please call your local customs office. 

UPS

Allow days for Ground, 2 days for 2nd Day Air, and 1 days for Next Day Air Saver, within the USA. We do not currently ship overseas with UPS.

We are not responsible for domestic or international mail that has been marked delivered, but was not received, nor are we responsible for domestic or international packages that are undeliverable due to an incorrect address. Please ensure your delivery address is correct and secure. 

We do not offer refunds or replacements for uninsured packages that are stolen or lost by the carrier. Items marked undeliverable due to an incorrect shipping address will be reissued if and when they are received back to Cynthia Rybakoff, and will incur a reshipment fee. Email us info@cynthiarybakoff, if you need further assistance with a delivery issue.

CANCELLATIONS

Once an order has been placed, in stock items are prepared and fulfilled ASAP, so it may not be possible to cancel your order.

You may cancel an order that has not yet been process, but the merchant fee is non-refundable. Cancellations are essentially a refund, and are treated as such. Please allow up to 5-7 business days for your refund to be processed.

Cancelling an order that is in progress or completed, but not yet shipped, will result in a 25% restocking fee. 

Custom orders, reserved orders, jewelry care items, and gift cards are final sale only, and cannot be cancelled. Please contact us at info@cynthiarybakoff.com to inquire about your order status and cancelling an order. 

PAYMENTS

We accept all major credit cards via Sho Pay, as well as PayPal, Amazon Pay, Google Pay and Apple Pay. If you'd like to make special arrangements to pay by check, contact us at info@cynthiarybakoff.com.

You can also use Afterpay, to pay over time. Afterpay makes it easy to shop now, and pay later in 4 interest-free installments. You don't need to register prior to making your first Afterpay purchase. Simply choose Afterpay as your payment method at checkout. If it’s your first time using Afterpay, provide payment details as usual to complete your purchase. Once your first order is approved, your Afterpay account is created. All you need to do is visit www.afterpay.com to set up a password, and you will be able to make more purchases using Afterpay by simply entering your log in details upon checkout.


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