ORDERS
Many pieces are made to order and ship from our NYC studio within 1–3 business days. In-stock items may ship sooner. Orders placed after 1pm begin processing the next business day. If there’s any delay, we’ll contact you directly.
Contact us to check your order status, ask about availability, or request an estimated ship/transit time.
Sold Out Items
Inventory is limited and some styles or sizes may sell out. Use the “Notify Me” button on the product page to receive an email when an item is back in stock. If we don’t plan to restock, we’ll let you know.
SHIPPING
We offer free USPS Ground shipping on all U.S. orders over $75. You may choose USPS or UPS at checkout. For time-sensitive orders, we recommend UPS expedited options. Please contact us if you need overnight delivery, or other shipping options.
Domestic Shipping (from NYC):
USPS
First-Class: 1–5 days
UPS
Ground: 1–5 days
Ground Saver: 2–7 days
2nd Day Air: 2 days
All orders include tracking. Transit times are estimates and not guaranteed. We are not responsible for postal delays or lost packages.
International Shipping:
We currently ship internationally to Canada. For other countries, contact us if you would like a custom shipment.
Canadian Shipping (from NYC):
UPS
Worldwide Expedited: 2–5 days
Buyers are responsible for customs duties, and taxes. UPS Worldwide Expedited service includes customs clearance processing fees. We are not liable for customs delays, lost international shipments, or unclaimed packages. For international delivery issues, please contact your local customs office.
SHIPPING & DELIVERY ISSUES
We are not responsible for delays, losses, misdeliveries, or theft once a package is in the carrier’s hands. If you experience issues, contact us and we’ll assist in tracking and guiding next steps.
For USPS delays or losses, you may file a Missing Mail Search after 7 days. Check with your local post office, as they initiate all USPS investigations.
If tracking shows “delivered” but you can’t locate your package, check with neighbors, building staff, or around your property. USPS often reattempts delivery within 1–2 business days. If not found, contact your post office directly to investigate.
Packages marked “delivered” but stolen after delivery are not our responsibility.
We are also not responsible for mail undeliverable due to incorrect addresses. If returned, items can be resent with a reshipment fee. Please ensure your shipping address is accurate and secure.
CANCELLATIONS
Payment is charged at checkout. If your order hasn’t entered fulfillment, we can cancel it and issue a refund to your original payment method, minus transaction fees (which we cannot recover).
If the order has shipped, it must be returned (if eligible) for a refund, minus transaction and shipping costs.
Custom orders, reserved items, and gift cards are final sale and cannot be canceled or refunded.
Contact us to inquire about your order status or request a cancellation.
PAYMENTS
We accept all major credit cards via Shop Pay (including Installments), as well as PayPal, Amazon Pay, Google Pay, and Apple Pay.