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ORDERS | SHIPPING

Many items are made to order and ship from our NYC studio within 5-7 business days. In stock items may ship sooner. We will contact you should your order be delayed for any reason. Feel free to contact up for an update on your order status, or to inquire if an item is in stock or needs to be made to order.

Free ground shipping on all orders within the United States. Discounted rates available on international shipping.

All orders ship via USPS. Allow 2-3 days for First-Class deliveries, 1-3 days for Priority Mail, and overnight for Priority Mail Express, within the USA. Allow up 7-21 days for First-Class International deliveries and 6-10 days for Priority Mail International deliveries. You will receive a tracking number for all shipments. Average days in transit are based on destination. We are not responsible for postal delays or lost packages. Delivery time is not guaranteed by USPS for most services. Only Priority Mail Express is guaranteed.

If your package is lost by the carrier, we will do our best to resolve the issue on a case by case basis.

Limited tracking is available for international shipments; once the package enters customs in the destination country, it can no longer be tracked. International mail is subject to customs examination in the destination country. Once our products have shipped, we are not responsible for tariffs, custom duties or import fees that may be charged when the package arrives in your country. We are not responsible for delays due to international customs processing, lost shipments, or unclaimed goods in the destination country.

Please note we are not responsible for domestic or international mail that has been marked delivered, but was not received, nor are we responsible for domestic or international packages that are undeliverable due to customer error.

CANCELLATIONS

Once an order has been placed, in stock items are prepared and fulfilled ASAP, so it may not be possible to cancel your order. Cancelling an order that is in progress or completed, but not yet shipped, will result in a 25% restocking fee. Custom orders, reserved orders, and gift cards are final sale only, and cannot be cancelled. Please contact us at info@cynthiarybakoff.com to inquire about your order status and cancelling an order. 

PAYMENTS

We accept all major credit cards via Sho Pay, as well as PayPal, Amazon Pay, Google Pay and Apple Pay. If you'd like to make special arrangements to pay by check, contact us at info@cynthiarybakoff.com.

You can also use Afterpay, to pay over time. Afterpay makes it easy to shop now, and pay later in 4 interest-free installments. You don't need to register prior to making your first Afterpay purchase. Simply choose Afterpay as your payment method at checkout. If it’s your first time using Afterpay, provide payment details as usual to complete your purchase. Once your first order is approved, your Afterpay account is created. All you need to do is visit www.afterpay.com to set up a password, and you will be able to make more purchases using Afterpay by simply entering your log in details upon checkout.

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