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RETURNS

We offer free returns on full priced merchandise (US customers only). If you are not completely satisfied with your purchase, we will gladly issue a refund within 30 days of receipt of goods. Sale items, custom orders, reserved orders, jewelry care items, and gift cards are final sale only, and not eligible for return. Promotional discounted items are final sale, and eligible for exchange only. We do not offer free returns on discounted merchandise. Non-US orders must be returned at the customer’s expense.

Merchandise must be returned in unworn condition, with the original packaging. Cynthia Rybakoff will credit your account within 7 business days of receipt, less shipping costs, or restocking fees (if applicable). You will be notified when your refund is processed.

To make a return please contact us at info@cynthiarybakoff for a Return Authorization Form. A return shipping label will be included for full priced merchandise only. Fill out and include the form with your return shipment. Merchandise received without a Return Authorization Form, or returned after 30 days will be subject to a restocking fee of 20%.

We reserve the right not to grant refunds, should the merchandise arrive back damaged or worn. We suggest wrapping the jewelry carefully in the original packaging, making sure nothing moves inside the box. Damaged or worn returns will be subject to a restocking fee of up to 20%, or forfeit of the return.

EXCHANGES

Cynthia Rybakoff will make exchanges within 30 days of receipt of goods for all merchandise, except sale items, custom orders, reserved orders, and jewelry care items. Exchanges may be made for merchandise of equal or greater value only. Customers are responsible for return shipping costs associated with exchanges. 

For exchanges, please contact us at info@cynthiarybakoff.com to request an Exchange Authorization Form (US customers only). Please indicate on the form what items you would like to make an exchange for. Don’t hesitate to email us for assistance.

Merchandise must be returned in unworn condition, with the original packaging. We suggest wrapping the jewelry carefully in the original packaging, making sure nothing moves inside the box. Damaged or worn exchanges will be subject to a restocking fee of up to 20%, or forfeit of the return.

SALE PROMOTIONS

Promotional discounts are final sale, exchange only, within 30 days of receipt of goods, for unworn and undamaged merchandise. Sale items are final sale only, and are not eligible for return or exchange.

Promotional discounts may not apply to previously purchased goods. Custom orders, reserved orders, jewelry care items, and gift cards are not eligible for promotional discounts. Discounts may not be combined. 

STORE CREDIT

You have the option to return or exchange your online purchase for store credit, issued in the form of a Cynthia Rybakoff gift card. Gift cards can be used at any time, and do not expire. You can forward the gift card to friends and family, via email. Request your return or exchange in the form of a gift card, when you contact us. Don’t hesitate to email us with questions about Cynthia Rybakoff gift cards, and how to use them.


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