Returns & Exchanges

We accept returns on full-priced items within 30 days of delivery for refund, exchange, or store credit. Sale items, custom orders, jewelry care products, and gift cards are final sale and cannot be returned or exchanged. Returns and exchanges must be in unworn condition with original packaging. All return shipping costs are the customer’s responsibility.

To return or exchange, contact us for the appropriate authorization form and include it with your shipment. Returns or exchanges received without authorization or after 30 days will incur a 20% restocking fee.

Refunds are issued within 5 business days of receipt, minus shipping, merchant fees, or restocking fees. We reserve the right to deny refunds for damaged or worn merchandise.

Exchanges are accepted for items of equal or greater value (excluding final sale items). We cover re-shipping costs for domestic exchanges only.

Sales & Promotions

Sale and promotional items are final sale. Discount codes do not apply to previous purchases, custom orders, jewelry care items, or gift cards. Discounts cannot be combined.

Store Credit

You may request store credit in place of a refund for full-priced returns. Store credit is issued as a Cynthia Rybakoff gift card, which never expires and can be shared via email.

For questions about returns or gift cards, please contact us.