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RETURNS

If you are not satisfied with your purchase, we gladly accept returns for refund, store credit, or exchange within 30 days of delivery. Full priced items may be returned for a refund. Sale items and items purchased with a discount code may be returned for store credit or exchange only. Custom orders, jewelry care items, and gift cards are final sale only, and not eligible for return, credit or exchange. All orders must be returned at the customer’s expense.

To make a return please email us at info@cynthiarybakoff for a Return Authorization Form. Fill out and include the form with your return shipment. Merchandise received without a Return Authorization Form, or returned after 30 days will be subject to a restocking fee of 20%.

Merchandise must be returned in unworn condition, with the original packaging. Cynthia Rybakoff will credit your account within 5 business days of receipt, less shipping costs, or restocking fees (if applicable). You will be notified when your refund is processed.

We reserve the right not to grant refunds, should the merchandise arrive back damaged or worn. We suggest wrapping the jewelry carefully in the original packaging, making sure nothing moves inside the box. Damaged or worn returns will be subject to a restocking fee of up to 20%, or forfeit of the return.

EXCHANGES

Cynthia Rybakoff will make exchanges within 30 days of receipt of goods for all merchandise, except custom orders, and jewelry care items. Exchanges may be made for merchandise of equal or greater value only. All items for exchange must be returned at the customer’s expense.

For exchanges, please contact us at info@cynthiarybakoff.com to request an Exchange Authorization Form. Non-US customers are responsible for all shipping costs, when exchanging items. Fill out and include the form with your return shipment. Don’t hesitate to email us for assistance.

Merchandise must be returned in unworn condition, with the original packaging. We suggest wrapping the jewelry carefully in the original packaging, making sure nothing moves inside the box. Damaged or worn exchanges will be subject to a restocking fee of up to 20%, or forfeit of the return.

SALES AND PROMOTIONS

Sale items and items purchased with a discount code may be returned for store credit or exchange only, within 30 days of delivery, for unworn and undamaged merchandise.

Discount codes may not be applied to previously purchased goods. Custom orders, jewelry care items, and gift cards are not eligible for promotional discounts. Discounts may not be combined. 

STORE CREDIT

You have the option to return your online purchase for store credit, issued in the form of a Cynthia Rybakoff gift card. This applies to full priced merchandise, as well as sale items and items purchased with a discount code.

Gift cards can be used at any time, and do not expire. You can forward the gift card to friends and family, via email. Request your return in the form of a gift card, when you contact us regarding your return.

Don’t hesitate to email us with questions about Cynthia Rybakoff gift cards, and how to use them.


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